Account Management

This guide is designed to assist users in creating an account on the HSJ Host Portal. Registering an account is the first step towards accessing and managing web hosting services provided by HSJ Host. The process is straightforward and provides users with access to a dashboard where they can manage their hosting services, view billing information, and access support. This guide will walk you through the registration process step-by-step, ensuring a smooth and hassle-free experience.

This guide provides a comprehensive walkthrough on how to open a support ticket through the HSJ portal. By following these steps, users can efficiently request assistance or report issues directly to the support team. Opening a support ticket enables you to get personalised help, track the status of your inquiries, and access a history of your communications with support. This process is crucial for resolving technical problems, billing questions, or any service-related inquiries you may have.

This guide outlines the steps for resetting your password on the HSJ Hosts Portal. Whether you've forgotten your password or wish to update it for security purposes, following this guide will ensure you can regain access to your account efficiently. In scenarios where you're unable to reset your password through the usual online method, we provide instructions on how to request a password reset via phone or email, necessitating three points of ID for identity verification to safeguard your account.

This comprehensive guide combines essential information on the identity verification process and the best practices for maintaining robust account security on the HSJ Hosts Portal. Identity verification is a critical step in safeguarding your account against unauthorised access, especially when performing sensitive operations such as resetting passwords or updating personal information. Alongside, we emphasise the importance of adhering to strong account security guidelines to protect your data and ensure a safe, secure online experience.

This guide provides step-by-step instructions for registering a domain name through the HSJ Host Portal. A domain name is your website's address on the internet and is unique to your site. By registering a domain, you secure your brand's online identity and make it easier for customers to find you. This guide will cover the process from searching for your desired domain to completing the registration.

This guide provides a comprehensive walkthrough for transferring your existing domain name to the HSJ Host Portal. Transferring a domain can be a critical step for consolidating your web hosting and domain management under a single platform, making it easier to manage your online presence. This process involves a few specific steps to ensure a smooth transfer, including preparation work with your current registrar and the completion of the transfer process on the HSJ Host Portal.