Overview
This guide outlines the steps to create and manage shared mailboxes in Office 365. A shared mailbox allows multiple users to send and receive emails from a common email address, ideal for team collaboration and customer service.
Prerequisites
• Administrative rights within the Office 365 admin centre.
• A list of users who will need access to the shared mailbox.
Procedure
1. Sign Into the Office 365 Admin Centre a. Access the Office 365 portal and enter your administrator credentials to log in. b. Proceed to the admin centre from the Office 365 home page.
2. Initiate Shared Mailbox Creation a. Within the admin centre, go to 'Groups' and then 'Shared mailboxes'. b. Click on 'Add a shared mailbox' to start the setup.
3. Configure the Shared Mailbox a. Enter the desired email address for the shared mailbox. b. Provide a name and description for the mailbox to make it easily identifiable.
4. Set User Permissions a. After creating the shared mailbox, select it and click on 'Manage mailbox permissions'. b. Under 'Full access', add users who require full access to the mailbox. Under 'Send as', add users who need to send emails from the mailbox.
5. Finalise and Inform Users a. Review the settings and click 'Save' to create the shared mailbox. b. Inform the users who have been granted access about how to use the shared mailbox and where to find it in their Outlook app.
Conclusion
The shared mailbox is now ready for use. If further assistance is required in managing shared mailboxes or troubleshooting access issues, HSJ Hosting support is available to provide expert guidance.
