Melbourne & Sydney
Website Maintenance
Keep running smoothly
Professional website maintenance and managed support services for Melbourne and Sydney businesses. 3 tier pricing, retainer options, and priority support from Australian experts.
Professional Website Maintenance Services
Our 3-tier support structure provides exactly what your Melbourne or Sydney business needs, from simple updates to complex development work. Save money with retainer packages.
Level 1
Perfect for basic website updates and minor modifications that keep your Melbourne or Sydney business website current.
What's Included:
- Content updates & text changes
- Image uploads & replacements
- Contact information updates
- Basic plugin updates
- Simple design tweaks
- Contact form modifications
- Basic SEO updates
- Social media link updates
Examples:
- • Update business hours
- • Add new team member photos
- • Change contact details
- • Update service descriptions
Level 2
Ideal for more complex website modifications and ongoing technical maintenance for growing Australian businesses.
What's Included:
- Theme customisations
- Plugin configurations
- Performance optimisations
- Security updates & monitoring
- Email setup & management
- Backup management
- Analytics setup
- Form integrations
Examples:
- • Customise website theme
- • Configure e-commerce settings
- • Set up email marketing
- • Optimise page loading speed
Level 3
For complex custom development, emergency support, and major website modifications requiring expert intervention.
What's Included:
- Custom functionality development
- Complex troubleshooting
- Site migrations & transfers
- Security breach response
- Major design overhauls
- E-commerce modifications
- API integrations
- Emergency support
Examples:
- • Build custom features
- • Migrate to new hosting
- • Fix security breaches
- • Major site redesign
Why Choose Retainer Packages?
Smart Melbourne and Sydney businesses choose retainer packages for significant savings and priority support.
Cost Savings
10-15% discount on hourly rates when you purchase retainer blocks
Priority Support
4-hour response time vs 24-hour for ad-hoc requests
Guaranteed Availability
Reserved support slots ensure we can help when you need it
Flexible Credits
Unused hours roll over to next month - no wasted investment
⚠️ Why Website Maintenance Matters
Neglecting your website puts your Australian business at serious risk. Here are the sobering statistics:
Perfect Companion to Our Other Services
Website maintenance works seamlessly with our full-service offering
After Development
Maintain your new WordPress, Custom, or Silverstripe site
SEO Support
Keep your site optimised while our SEO team drives traffic
Security First
Complement our Cyber Security training with ongoing protection
Retainer Packages & Pricing
Starter Retainer
Perfect for small Melbourne & Sydney businesses with basic maintenance needs
- 5 hours of mixed Level 1 & 2 support
- 4-hour priority response time
- Monthly carry-over of unused hours
- Reserved support slot guarantee
- Monthly website health check
- Basic performance monitoring
Business Retainer
Most popular choice for growing Australian businesses with regular updates
- 10 hours across all support levels
- 2-hour priority response time
- Monthly carry-over of unused hours
- Dedicated account manager
- Bi-weekly website health reports
- Security monitoring & alerts
- Priority email & phone support
Enterprise Retainer
Comprehensive support for large businesses and high-traffic websites
- 20 hours across all support levels
- 1-hour priority response time
- Quarterly carry-over of unused hours
- Dedicated technical specialist
- Weekly website health reports
- 24/7 uptime monitoring
- Emergency hotline access
- Quarterly strategy consultations
Ad-hoc vs Retainer Comparison
| Feature | Ad-hoc Billing | Retainer Package |
|---|---|---|
| Response Time | 24-48 hours | 1-4 hours |
| Hourly Rate (Level 1) | $80/hour | $68-72/hour |
| Hourly Rate (Level 2) | $110/hour | $94-99/hour |
| Hourly Rate (Level 3) | $210/hour | $179-189/hour |
| Account Manager | ❌ No | ✅ Dedicated |
| Monthly Reports | ❌ None | ✅ Included |
| Emergency Support | Standard queue | Priority hotline |
| Unused Hours | N/A | Roll over |
Trusted by Leading Australian Organisations
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Join these Australian organisations who trust HSJ Host for website maintenance, reliable hosting, and local support.
Google Reviews
Stephen V
Verified Google Review
"I came to HSJ Hosting at a really desperate time. Our previous web hosting company had us on a shared server, and our website kept going down during peak periods, which was frustrating our franchisees. James moved us to a VPS for around a third of the price, and since then our website hasn’t gone down once. More importantly, James is a hands on business owner who is in the trenches with us, active in our group chats and constantly monitoring performance. Massive thank you for everything, James."
Emile Koorey
Verified Google Review
"Very prompt and easy to converse . Good value for money"
Robert Chelliah
Verified Google Review
Ready to Experience the HSJ Host Difference?
Join hundreds of satisfied Australian businesses who trust HSJ Host for their web hosting needs.
Why Melbourne & Sydney Businesses Choose HSJ Host
Local expertise, transparent pricing, and proactive support that keeps your website performing.
Australian Expertise
Local team understands Australian business needs, time zones, and market requirements.
- Same business hours as you
- Understanding of Australian compliance
- Local hosting and CDN knowledge
- No language or cultural barriers
Comprehensive Skills
We handle everything from WordPress to custom development and security response.
- WordPress, Silverstripe, custom sites
- E-commerce platforms
- Security and performance optimisation
- Emergency breach response
Transparent Pricing
Clear 3 tier pricing structure with no hidden fees.
- No setup or onboarding fees
- Transparent hourly rates
- Rollover unused retainer hours
- Detailed work documentation
Proactive Approach
We prevent issues with continuous monitoring and proactive maintenance.
- 24/7 automated monitoring
- Proactive security updates
- Performance optimisation
- Preventive maintenance alerts
Response Time Guarantee
Based on Australian business hours (AEST/AEDT). Emergency issues receive immediate attention regardless of time.
Request a Website Maintenance Quote
Tell us about your Melbourne or Sydney business and the support you need. We will respond with a tailored proposal.
Ready to protect and maintain your website?
Explore our maintenance services and request a tailored quote when you need priority support.