Frequently Asked Questions

HSJ Host is an Australian web hosting and technology company founded in 2023. We provide web hosting, domain names, website design and development, and ongoing technical support for Australian businesses. Learn more on our About Us page.

Yes. HSJ Host is 100% Australian owned and operated. We are based in Victoria and serve businesses across Australia. Read about our local commitment on our Australian Commitment page.

HSJ Host was founded in 2023. We are a growing Australian business focused on reliable hosting, honest advice, and long-term client relationships.

HSJ Host is located at Suite 414, Level 2/66 Victor Cres, Narre Warren VIC 3805, Australia. Server locations depend on the hosting product you choose.

Call 1800 519 724, email [email protected], or use our Contact Us page. Support is available 24/7.

HSJ Host offers Shared cPanel Hosting, cPanel Reseller Hosting, Linux VPS Hosting, Windows VPS Hosting, and SiteJet Website Builder hosting. Compare options on our hosting pages or speak with our team if you are unsure which plan fits.

It depends on your plan. Shared cPanel hosting is in Sydney. Linux and Windows VPS can be deployed in Sydney or Melbourne for Australian users, or across 34+ global data centres if you need to host closer to an overseas audience. See our Linux VPS locations for the full list.

Yes. Shared cPanel Hosting is available for personal sites, small business websites, and blogs. Plans include SSD storage, email, SSL, and Australian support. See Shared cPanel Hosting for current pricing.

Yes. We offer both Linux VPS Hosting and Windows VPS Hosting with dedicated resources, root or admin access, and your choice of Sydney, Melbourne, or 34+ global data centre locations.

Yes. HSJ Host stands behind its infrastructure with a 99% uptime guarantee on eligible hosting services. Specific terms are outlined in our service agreements in the Legal Center.

Yes. You can register Australian and international domain names including .com.au, .au, and .com through our Find a Domain page.

Yes. Domain transfers are supported for eligible domains. Start a transfer from our Transfer a Domain page.

Yes. Use our free WHOIS Lookup tool to check domain registration details.

Yes. We offer Custom Web Design, WordPress Development, Done For You Website, EduCMS for Educators, and Website Maintenance and Management.

Done For You Website is a fixed-price $3,500 AUD package (including GST) for a 5-page business website delivered in 30 days, including hosting, domain, and SEO copy. See Done For You Website for full inclusions.

Yes. Our Website Maintenance and Management service covers updates, security, monitoring, and ongoing support so your site stays healthy. Details are on the Website Maintenance page.

HSJ Host prices are quoted in Australian dollars (AUD). GST is included where stated on our website and in client invoices.

Yes. HSJ Host provides 24/7 Australian sales and technical support by phone, email, and support tickets.

Existing clients can pay invoices through the HSJ Host client portal. A Pay an Invoice link is available in the website header.

The client portal is at portal.hsj.host. Use it to manage hosting, domains, billing, and support tickets.

It depends on your service. Shared cPanel hosting is hosted in Sydney. VPS plans let you choose Sydney, Melbourne, or one of 34+ global locations when you deploy. Pick the location that best suits your audience and compliance needs.

All official legal documents, privacy policies, and terms of service are published in our Legal Center.

Yes. HSJ Host runs an affiliate program for partners who refer hosting, domains, and web services. Learn more on the Affiliates Program page.

Current hosting coupons and promotional offers are listed on our Coupons page.