cPanel webmail

Short answer: open https://server.whitelabelhostingplatform.com:2096 and sign in with the full email address and the mailbox password.

cPanel webmail is the same mailbox you can add to Outlook or Apple Mail. It is a browser view of that inbox, not a Microsoft 365 login and not a Gmail login. Use the password for that mailbox, not the client portal password and not the cPanel password. If you can read a message in webmail, the mailbox has the message. An empty phone app after that is an app setup problem, not a missing mailbox.

Log in

1. Create the address first if it does not exist yet. See how to create an email account in cPanel.
2. Go to https://server.whitelabelhostingplatform.com:2096. Keep the :2096 on the end. A bookmark that drops the port will not open webmail.
3. Enter the full email address, such as [email protected], and the mailbox password.
4. If cPanel offers a choice of webmail applications, open one. You are looking at the same mailbox either way. Mail you send and file is stored on the server, not inside one brand of webmail screen.

server.whitelabelhostingplatform.com is HSJ Host infrastructure, the same platform described in the nameserver guide. The certificate on that page is issued to that server name. Use the address above rather than a name under your own domain.

Open webmail from cPanel

You can also open webmail from inside cPanel. Log in to cPanel from the client portal, open Email Accounts, and choose Check Email on the mailbox. That signs you in without typing the mailbox password again, which is useful when you want to confirm the inbox before you set up a phone.

Check Email is also the right place to confirm a brand new mailbox. Send yourself a message from another address, then refresh the inbox. You do not need Outlook installed to do that test.

Which password, and how to reset it

Webmail asks for the mailbox password. The password you use for the client portal is the account login. The password you use for cPanel is the hosting login. Those three can all be different. If webmail says the login is wrong, reset the mailbox from Email Accounts in cPanel and try the new password. Changing the portal password does not change webmail.

Set the new password in the portal or in cPanel yourself. Do not send the mailbox password, or the cPanel password, by email. A password written into a ticket is something else you then have to change.

If the page will not load

• The address is missing :2096. Add it and try again.
• The browser is opening your website, or webmail.yourdomain.com.au, rather than the server address above.
• A workplace network is blocking the port. Try another network, or open webmail with Check Email from inside cPanel, which uses your existing cPanel login.
• The password is being rejected after several tries. Wait a few minutes, then use the password you just reset in Email Accounts. Repeated failures can pause the login.

If the inbox is empty

Webmail only shows mail that has already been delivered to this mailbox. If the domain’s MX record still points at another provider, new messages are still going there. Create the mailbox, then switch the MX record when you are ready. Mail that arrived at the old service before the switch stays there until you copy it.

A useful test has two parts. From an outside address, send a message to the new mailbox and confirm it appears in webmail. From webmail, reply to that address and confirm the reply arrives. If the reply arrives and the first message does not, receiving is still following the old MX record. If both arrive, the mailbox is working, and a phone or computer can use the Outlook IMAP settings to open the same inbox.

For the hosting login, use the HSJ Host client portal. Do not send the account password by email. Phone support is available Monday to Friday, 9 am to 9 pm AEST/AEDT, on 1800 519 724. Support tickets can be submitted 24/7.